Dynamics 365

A full suite of business application helps an organization to streamline many of the manual business processes. Dynamics 365 is a powerful set of intelligent CRM and ERP applications that helps you to drive customer growth and business success by bringing all your business needs together in the cloud. Begin your digital transformation passionately by improving the internal efficiency and reinventing the way you engage with customers.

Why Dynamics 365?

• Sales & Marketing Efficacy - Dynamics 365 helps Sales & Marketing Team by Identifying the Opportunities to drive revenue growth
• Scalability - Dynamics 365 can easily scale up or down depending on your current team size, budget, and workload. Dynamics 365, like most other Microsoft cloud products, is based on an easy-to-change monthly subscription
• Increase Productivity - With Dynamics 365 employees can access just about any kind of data they need, so they can work more efficiently and cut down time searching for information. Employees can make better, more informed decisions, and they have all the tools and insights they need at their fingertips.
• Time efficiency - Makes the jobs of everyone in your organization easier – thus increasing productivity.

Products

• Dynamics 365 for Sales - “Focuses on enabling your sales professionals to harness the power of data and intelligence which will help them to forecast, compare annual projections, and measure performance using predictive scoring. Helps your Sales to accelerate their pipeline, close more deals, faster, while being as productive as possible.”
  1. Connect sellers with customers through their preferred communication channels with Microsoft Teams and Dynamics 365 Sales.
  2. Streamline sales cycles through suggested next best actions, focusing on the highest-priority activity with the best propensity to close.
  3. Predict revenue fluctuations and highlight areas of focus from top to bottom of the funnel.
  4. Get in-the-moment insights about customer emotion, competitive market, sentiment, and priorities in phone calls to enable guided selling.


• Dynamics 365 for Marketing - Dynamics 365 Enterprise edition offers Marketing Cloud service that provides a comprehensive marketing application that organizations can use to create powerful customer experiences and it enables customer profile that enables integrated, cross-channel marketing and enables organisations to create campaigns that are personalized, contextual, and content-rich to maximize customers' loyalty and lifetime value. These campaigns can then be run across countless channels and help organizations measure ROI across the board.
  1. Design, predict, and deliver content through the right channels in the moment of interaction for personalised customer journey
  2. Orchestrate customer journeys across marketing, sales, commerce, and service teams to provide a holistic customer experience
  3. Turn insights into relevant action using AI-driven recommendations for content, channels, customer segmentation, and analytics.
  4. Use built-in features to help with compliance requirements and protect customer data. Easily customise and connect with tools you already use.


• Dynamics 365 for Customer Service - “Provides self-service support with virtual agents and makes your technician more and efficient and productivity using AI-driven productivity tools. Delight your customer by providing proactive deliver service with IoT”
  1. Automate self-service with virtual agents and rich knowledge base portals.
  2. Personalize customer interactions using connected experiences.
  3. Take the guesswork out of case resolution using AI-driven productivity tools that equip agents with the right information at the right time.
  4. Use AI-driven insights and analytics to improve agent and customer experiences.
  5. Detect and correct problems before your customers even notice with embedded Internet of Things (IoT) signals and alerts.


• Dynamics 365 for Field Service - Field Service provides everything service team needs - from optimized scheduling to predictive maintenance and this service agreements includes recurring service calls and contracts, installed products, and warranties - across customers and locations becomes effortless.

Optimize service operations

1. Get actionable insights, share critical data, and access real-time remote expert support using IoT and AI-driven tools to boost first-time fix rates.
2. Build trust and loyalty by delivering empathetic, connected service experiences that adapt to your customers’ evolving needs.
3. Equip employees with the right tools and relevant work-order data so they’re prepared for each service dispatch, every time

“Empathetic, connected service experiences that adapt to your customers’ evolving needs. Make the right actions every time and ensure the quality of service which enables better relationship with clients”

• Dynamics 365 for Business Central - Dynamics 365 Business Central (formerly known as Dynamics NAV and before that, it was Navision!) empowers you to adapt faster with the insights needed to make quicker, more informed decisions. Deep integration tools like Outlook and Excel, an intuitive interface, and AI-driven insights, within Dynamics 365 Business Central make it easy to work smarter and perform better across your entire business, by managing sales, inventory, and other processes as you chart your future growth.

Understand the health of your business Simplified processes with Microsoft 365 interoperability Improved communication with Outlook integration Intuitive features to drive efficiency

“Gain an end-to-end view of your business and meet your specific business needs with Dynamics 365 Business Central. Automate, Accelerate, Manage and Optimize your functionalities helping you connect your business to make smarter decisions”

• Dynamics 365 for Finance and Operations - Dynamics 365 for Finance & Operations (formerly known as Dynamics AX) cloud-based ERP offers a complete set of adaptable manufacturing, supply chain, retail and finance capabilities with built-in predictive analytics and intelligence for real-time actionable insights into business performance.

  Dynamics 365 for Finance and Operations empowers you to run your business more efficiently, stimulate growth and achieve organisational goals.

  Dynamics 365 for Finance and Operations can easily be integrated with your existing systems and scaled up to include global operations as and when required, adapting to changing business needs at your pace.

  Start with Dynamics 365 Finance & Operations for Automation, Efficiency, and Control of your business needs.

  1. Manage your finances: quote, invoice, make payments, and collect.
  2. Easily see all the data you need to prepare financial statements and oanalyse company performance.
  3. Manage your inventory, supply chain, projects, manufacturing, and more.


• Dynamics 365 for Project Operations - Project Operations helps you shorten the deal cycle and enables a smooth transition from estimation to execution. Deliver exceptional deal management experiences with flexible pricing, more accurate quotes, forecasting, estimation, and contract management.



Flexible pricing model

With flexible pricing models, you can customise resource-based costing and use multidimensional pricing capabilities to create proposals that fit your customers’ needs.

Quote management

Use quote management to enhance awareness across teams. With Dynamics 365 Project Operations, account managers and project delivery teams share information throughout the project lifecycle.

Expand Project Operations to include sales insights and deep pipeline management with built-in integration to Dynamics 365 Sales and Dynamics 365 Finance. You can also better support your service technicians by connecting with Dynamics 365 Field Service.

“Deliver outstanding project experience with Dynamics 365. Manage, optimize, forecast, innovate on a modern adaptable platform, and increase Productivity with efficient management for your project”